How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
MOHAWK PRODUCTS We are unable to accept returned products. There is no way for us to guarantee that products that are returned have not been mixed with other products, diluted, used or tampered with, and therefore we cannot resell them. In the event that you received an incorrect product with your order, please call us at 1 (208) 777-9663 and we will get the correct product to you as quickly as possible
Products other than Mohawk Finishing Products.
The original sales receipt must accompany returns.test
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
All refunds will be by bank check mailed by U.S.P.S within 48hours of cancellation or your order.
There is a up to 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
4238 W. Riverbend Ave
Post Falls, ID 83854
Customer Service # 208-777-9663